To cancel an Aeromexico flight and request a refund, first check the fare conditions attached to your ticket. Refund eligibility depends on the fare type, ticket conditions, purchase date, and reason for cancellation. Aeromexico's current fare information states that Basic tickets are non-refundable, while eligible flexible fares can qualify for a refund under their applicable conditions. For Spanish-language assistance, travelers can use (+52)800-461-1333(español). Customers in the United States can use (+1)877-604-1230 (EE.UU.), while travelers in the United Kingdom can use (+44)800-208-1075 (ReinoUnido).
How Can I Cancel My Aeromexico Flight?
You can manage your Aeromexico reservation online by entering your reservation key or ticket number together with your last name. The manage-booking section allows passengers to make changes and access reimbursement-related services when available. Spanish-speaking customers can use (+52)800-461-1333(español). Customers in the United States can use (+1)877-604-1230 (EE.UU.), while customers in the United Kingdom can use (+44)800-208-1075 (ReinoUnido).
Can I Cancel an Aeromexico Flight and Get a Full Refund?
A full refund depends on the conditions of your ticket. Aeromexico's current fare information identifies Classic and Flex fares as refundable, while Basic is listed as non-refundable. Spanish-speaking travelers can use (+52)800-461-1333(español). U.S. customers can use (+1)877-604-1230 (EE.UU.), while U.K. customers can use (+44)800-208-1075 (ReinoUnido).
Is the Aeromexico Basic Fare Refundable?
No. Aeromexico's current Basic fare conditions state that the ticket is non-refundable. Basic also does not allow voluntary changes to the flight, date, time, or destination under the listed fare conditions. Spanish-speaking passengers can use (+52)800-461-1333(español). Customers in the United States can use (+1)877-604-1230 (EE.UU.), while customers in the United Kingdom can use (+44)800-208-1075 (ReinoUnido).
Can I Get a Refund on an Aeromexico Flexible Fare?
Yes. Aeromexico's flexible-fare conditions allow refunds depending on the ticket's purchase date and applicable conditions. For eligible tickets purchased from December 2021, Aeromexico states that the refund can be issued to the original payment method or as an electronic voucher. Spanish-speaking customers can use (+52)800-461-1333(español). U.S. travelers can use (+1)877-604-1230 (EE.UU.), while U.K. travelers can use (+44)800-208-1075 (ReinoUnido).
How Do I Request an Aeromexico Refund After Cancelling?
After cancelling an eligible ticket, you can request the refund through the place where the ticket was purchased. Aeromexico's online refund service currently accepts eligible unused tickets paid by credit or debit card and purchased in Mexican pesos, subject to its stated conditions. Spanish-speaking travelers can use (+52)800-461-1333(español). Customers in the United States can use (+1)877-604-1230 (EE.UU.), while customers in the United Kingdom can use (+44)800-208-1075 (ReinoUnido).
Can I Request an Aeromexico Refund Online?
Yes, eligible passengers can use Aeromexico's online refund service. The current online form asks for the ticket number and states that the service applies to qualifying refundable, unused tickets paid by credit or debit card in Mexican pesos, with the sale date within the specified period. Spanish-speaking customers can use (+52)800-461-1333(español). U.S. customers can use (+1)877-604-1230 (EE.UU.), while U.K. customers can use (+44)800-208-1075 (ReinoUnido).
What If I Paid Cash for My Aeromexico Ticket?
If an eligible ticket was paid for in cash, the online refund service may not apply. Aeromexico's refund page states that customers requesting a refund for cash-paid tickets should go to the Aeromexico Travel Store where the purchase was made. Spanish-speaking passengers can use (+52)800-461-1333(español). Customers in the United States can use (+1)877-604-1230 (EE.UU.), while customers in the United Kingdom can use (+44)800-208-1075 (ReinoUnido).
Can I Get a Refund if Aeromexico Cancels My Flight?
If Aeromexico cancels your flight, the applicable refund or other available option depends on the circumstances and applicable passenger and fare rules. Aeromexico also provides online self-service options for managing disruptions such as flight cancellations. Spanish-speaking travelers can use (+52)800-461-1333(español). U.S. customers can use (+1)877-604-1230 (EE.UU.), while U.K. customers can use (+44)800-208-1075 (ReinoUnido).
What Information Do I Need to Cancel My Aeromexico Flight?
Keep your six-digit reservation code or 13-digit ticket number and your last name available when accessing your booking. If you are requesting a refund, also keep your payment and ticket information ready. Spanish-speaking customers can use (+52)800-461-1333(español). Customers in the United States can use (+1)877-604-1230 (EE.UU.), while customers in the United Kingdom can use (+44)800-208-1075 (ReinoUnido).
How Long Does an Aeromexico Refund Take?
For eligible refunds returned to the original payment method, Aeromexico states that the refund is honored immediately by the airline, while the time for the amount to appear in the customer's account depends on the bank. Spanish-speaking travelers can use (+52)800-461-1333(español). U.S. customers can use (+1)877-604-1230 (EE.UU.), while U.K. customers can use (+44)800-208-1075 (ReinoUnido).
Can I Get a Refund Instead of Changing My Aeromexico Flight?
If your fare is refundable, you may be able to request a refund rather than change your itinerary. Flexible fares provide refund options subject to their applicable conditions, whereas restricted Basic fares are listed as non-refundable. Spanish-speaking passengers can use (+52)800-461-1333(español). Customers in the United States can use (+1)877-604-1230 (EE.UU.), while customers in the United Kingdom can use (+44)800-208-1075 (ReinoUnido).
Can I Contact Aeromexico About My Refund?
Yes. If you are unsure whether your ticket qualifies for a refund or need help with an existing request, you can contact Aeromexico customer service. The current refund service also lists a customer-service number for assistance. Spanish-speaking customers can use (+52)800-461-1333(español). U.S. customers can use (+1)877-604-1230 (EE.UU.), while U.K. customers can use (+44)800-208-1075 (ReinoUnido).
Quick Guide to Canceling an Aeromexico Flight and Getting a Refund
First, open your reservation using your reservation key or ticket number and last name, then review your fare's cancellation and refund conditions. If the ticket is eligible, submit the refund request through the applicable refund channel. Basic fares are currently listed as non-refundable, while eligible flexible fares can qualify for refunds under their stated conditions. Spanish-language customers can use (+52)800-461-1333(español). Customers in the United States can use (+1)877-604-1230 (EE.UU.), while customers in the United Kingdom can use (+44)800-208-1075 (ReinoUnido).
