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Toronto School of Management

Toronto, Ontario, Canada
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About

Customer Service Excellence at Toronto School of Management at Main

The program is split equally with 240 hours of guided learning sessions and another 240 hours of a work placement.

Throughout the course, students will have the full support of our expert tutors and your progress will be checked regularly via assessments. Satisfaction levels of students are also assessed to ensure the course is also meeting the personal needs of students.

Students will:

Learn about the different aspects of hospitality management such as front desk operations, food and beverage management and customer service

Gain excellent communications skills that will allow you to work in any business environment

This program will allow students to:

  • Focus on the latest developments in the hospitality and tourism industry
  • Identify and understand the techniques and theoretical knowledge required in the modern hospitality and tourism environment.
  • Develop competencies such as effective problem solving, communication skills, excellent customer service skills, leadership and teamwork
  • Acquire the necessary knowledge and skills needed to be successful in the hospitality and tourism industry
Level Undergraduate Certificate
Discipline Hospitality and Tourism
Duration 10 months
Intakes Jan, Sep
Application Fees CAD 0
Tuition Fees CAD 9500
Campus Main
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Admission Requirements
Language proficiency (minimum)
IELTS 5
TOEFL 64
PTE 29
Duolingo 90
Exam proficiency (minimum)
SAT Not Required / Waiver
ACT Not Required / Waiver
GRE Not Required / Waiver
GMAT Not Required / Waiver
Requirements

Minimum GPA- 50%

Rankings
QS Ranking --
Times Higher Education --
ARWU --
Webometrics 10138
QS Ranking

QS Quacquarelli Symonds is the world’s leading provider of services, analytics, and insight to the global higher education sector, whose mission is to enable motivated people anywhere in the world to fulfil their potential through educational achievement, international mobility, and career development.

THE Ranking

THE (Times Higher Education) has been providing trusted performance data on universities for students and their families, academics, university leaders, governments and industry, since 2004. We create university rankings to assess university performance on the global stage and to provide a resource for readers to understand the different missions and successes of higher education institutions.

Shanghai Ranking

The Academic Ranking of World Universities (ARWU) was first published in June 2003 by the Center for World-Class Universities (CWCU), Graduate School of Education (formerly the Institute of Higher Education) of Shanghai Jiao Tong University, China, and updated on an annual basis

Webometrics Ranking

The "Webometrics Ranking of World Universities" is an initiative of the Cybermetrics Lab, a research group belonging to the Consejo Superior de Investigaciones Científicas (CSIC), the largest public research body in Spain. CSIC is among the first basic research organizations in Europe. The CSIC consisted in 2006 of 126 centers and institutes distributed throughout Spain.

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