Quality Engineering Management at Loyalist College at Toronto Business College

Quality engineers play a vital role in ensuring that products are being manufactured, installed and are operating to the required specifications. In this program, students use the latest software systems and innovative technologies while learning to design and develop systems, equipment and products for all areas of the manufacturing, software/IT and service sectors. Students will gain critical knowledge and skills about quality engineering, global standards for quality and how they translate into Canadian industry quality management practices recognized as Total Quality Management (TQM), Six Sigma and Learn Manufacturing. Upon successful program completion, students will be eligible for multiple industry certifications.

Students will gain the knowledge needed to design and develop systems, equipment and products. They will get hands-on skills in the following:

• Learn how to implement and document the requirements of international quality standards (such as ISO 9001 and TS 16949).
• Aquire the skills to design, perform and analyze results of process improvement and product development.
• Experiment to form recommendations for implementing various process improvement tools.
• Practise evaluating quality issues, opportunities and performance metrics using current and relevant tools such as Statistical Process Control (SPC) and Root Cause Analysis.
• Lead and resolve quality assurance issues in a Canadian industrial environment using accepted quality assurance techniques including Failure Modes and Effects Analysis (FMEA), Production Part Approval Processes (PPAP) and Advanced Product Quality Planning (APQP).
• Coordinate implementation of Total Quality Management (TQM) process within a Canadian industrial or service organization using the concepts of Deming, Crosby and Juran.
• Use the correct device or instrument to accurately measure products and conduct a Measurement System Analysis (MSA).
• Conduct audits for quality and environmental systems as part of an organization's quality engineering management processes.
• Apply test procedures and techniques to confirm that product design requirements are met.
• Communicate technical information, including audit results where relevant, to various stakeholders to inform decision making about quality assurance processes.
• Use reliability management to enhance quality and customer satisfaction.
• Use relevant relationship management techniques and strategies to establish and maintain customer and supplier relationships.
• Develop strategies for personal and professional development to gain and maintain quality engineering certifications required to work in industry.